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Shipping and returns
Unfortunately, the COVID-19 pandemic has severely impacted supply and delivery operations. Thus, we implore your indulgence and understanding if ever the delivery of your purchases is delayed.
Henri Henri Ltée offers a one-time rate of $20 CAD + Taxes for deliveries across Canada. Deadlines are usually between 1 and 5 working days.
Henri Henri Ltée offers a single rate of 40$ CAD + Taxes for deliveries throughout the United States. Deadlines can range from 1 to 4 weeks.
Henri Henri Ltée does not refund or remit money. An exchange or credit note will be honoured under the following conditions:
- the returned item has a manifest manufacturing defect that was not recovered at the time of purchase. Henri Henri Ltée reserves the right to assess and determine whether the defect in question is of this nature;
- the returned item was purchased as a gift in the absence of the recipient of the returned item and the size of the item is not satisfactory;
- the item is returned within 30 days of purchase;
- the returned item has no traces of use. It is understood that any traces of wear or use are automatic grounds for refusal of return;
- if you are not able to show up in store to make an exchange or return, all shipping costs resulting from the exchange or return will be at your own expense.
Henri Henri Ltée reserves the right to judge whether an exceptional situation requires an intervention that deviates in whole or in part from the return policy mentioned above. If you wish to challenge the decision of Henri Henri Ltée, please contact [email protected]